Cancel:
Canceling an order, as long as it has not yet been offered for shipment by 3D Modelleur VDEIJK, is free of charge.
If you cancel the order after it has been sent to you, you must refuse the package upon delivery. Your received payment will be refunded when we have received the refused package back.

Reflection time/return

It may happen that you want to return an order. Perhaps because you do not like the product or perhaps there is another reason why you would not want the order. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving any reason.

After cancellation you have another 14 days to return your product. You will then be credited the full order amount including shipping costs. Only the costs for returning from your home to the webshop are for your own account. These costs are approximately 7.25 per package, consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and – if reasonably possible – in its original condition and packaging. To exercise this right, please contact us via info@3dmodelleurvdeijk.nl. We will then refund the order amount due within 14 days after registration of your return, provided the product has already been returned in good order.

If the product is damaged or the packaging is more damaged than is necessary to try the product, we can pass on this depreciation of the product to you. So handle the product with care and make sure that it is well packed when returning.

We make refunds via the same payment method that the consumer has used, unless the consumer agrees to another method. The refund is free of charge for the consumer.

Exception customization
Products that you buy through this web store are custom made according to the specification you entered. The right of withdrawal therefore does not apply. The sale is final after successful payment.

Exchange product?

Do you want to exchange your product? That's no problem at all. You can contact info@3dmodelleurvdeijk.nl for this. You do, however, bear the costs for returning the product.

I have provided a wrong delivery address!

Accidentally entered a wrong delivery address? Please contact us as soon as possible. We will then try to change the order for you.